The Customer is Always Wrong: The Retail Chronicles

The Customer is Always Wrong: The Retail Chronicles

ISBN: 193336890X

ISBN 13: 9781933368900

Publication Date: October 01, 2008

Publisher: Soft Skull Press

Pages: 172

Format: Paperback

Authors: Jeff Martin, Wade Rouse, Jim Derogatis, Hollis Gillespie, Kevin Smokler, Elaine Viets, Wendy Spero, Victor Gischler, Gary Mex Glazner, James Wagner, Clay Allen, Colson Whitehead, Stewart Lewis, Michael Beaumier, Anita Liberty, Randall Osborne, Neal Pollack, Richard Cox, Becky Poole, Jane Borden, Catie Lazarus, Timothy Bracy

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From mom-and-pop general stores to big-box, strip-mall chains, it is impossible to consider the American experience without thinking about the buying-and-selling retail culture: the sales and the stockrooms, the shift managers, and the clock punchers.

The Customer Is Always Wrong is a tragicomic and all-too revealing collection of essays by writers who have done their time behind the counter and lived to tell their tales. Jim DeRogatis, author of Let It Blurt, for example, describes hanging out with Al himself at Al Rocky’s Music Store, while Colson Whitehead explains how three summers at a Long Island ice cream store gave him a lifelong aversion to all things dessert-like. This book not only shines a light on the absurdities of retail culture but finds the delight in it as well.

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